Updated: May 2026
Terms of Service
Terms of Service
Last updated: 2026-05-06 Indonesia travel guide
These Terms govern your use of rincaisland.com (operated by PT Juara Holding Group, “we”) and any trip you book through us. Indonesia on Wikipedia
Booking and payment
A booking is confirmed when (a) we issue a written confirmation, and (b) you have paid the deposit (typically 30%). The balance is due 60 days before trip start (or immediately if booking within 60 days).
Cancellation
If you cancel:
- More than 90 days before trip: full refund minus $200 processing fee
- 60-90 days before: 50% refund
- 30-60 days before: 25% refund
- Less than 30 days before: no refund (we will help apply credit toward future trip if available)
If we cancel (force majeure, weather, regulatory): full refund or rescheduling at your option.
Travel insurance
Travel insurance covering trip cancellation, medical evacuation, and (where applicable) diving is mandatory for all guests. Proof of policy must be provided 14 days before trip start.
Liability
Our liability is limited to the trip cost. Activities such as diving, trekking, and small-boat travel carry inherent risks. You acknowledge these risks when booking and confirm you are physically suitable for the activities you select. We follow PADI/SSI/local regulations for safety and our crew are appropriately certified.
Force majeure
Volcanic activity, weather closures, government restrictions (visa changes, park closures), and similar events outside our control may require itinerary changes. We will offer alternatives or refunds proportional to delivered services.
Photography and content
By traveling with us you grant PT Juara Holding Group permission to use trip photos that include you for marketing purposes (anonymous unless we ask permission). You may opt out at booking.
Disputes
Any disputes will be resolved under Indonesian law (jurisdiction: Bali). We commit to attempting mediation before escalation.
Updates
These Terms may be updated. Material changes will be communicated to confirmed-booked clients in writing. Continued use of the site after updates constitutes acceptance.
Contact
Terms or contract questions: sales@komodoluxury.com
Office: Jl. Pantai Pererenan No.27, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80361, Indonesia
Navigating the wilderness: Guest responsibilities and conduct
Stepping onto the sun-drenched shores of Rinca Island, where ancient dragons roam and the turquoise waters teem with life, offers an unparalleled immersion into nature’s raw majesty. To ensure this extraordinary experience remains safe, respectful, and truly unforgettable for all, guests are expected to adhere to specific guidelines designed to protect both visitors and the fragile ecosystem. Your journey into the heart of Komodo National Park, a designated UNESCO World Heritage site since 1991, requires a heightened awareness of your surroundings and a commitment to responsible interaction.
We require all guests to strictly follow the instructions of our experienced local guides and park rangers at all times, particularly during wildlife encounters. This includes maintaining designated safe distances from Komodo dragons, which can grow up to 10 feet (3 meters) long and weigh over 150 pounds (70 kg), and refraining from any attempts to feed, touch, or provoke animals. Littering is strictly prohibited, and guests are responsible for carrying out all waste from the park. Furthermore, when visiting local communities or fishing villages, cultural sensitivity is paramount; appropriate attire and respectful behavior are expected, acknowledging the traditional customs of the region. Any behavior deemed disruptive, unsafe, or harmful to the environment or local culture may result in immediate termination of the trip without refund, underscoring our commitment to preserving this unique destination.
Ensuring your bespoke journey: Itinerary flexibility and service expectations
While we meticulously craft each bespoke itinerary to deliver an exceptional luxury experience around Rinca Island and the wider Komodo archipelago, the very nature of travel in remote Indonesian waters necessitates a degree of flexibility. Factors such as prevailing weather conditions, tidal patterns, unexpected regulatory changes by local authorities, or even unforeseen mechanical issues with vessels, can occasionally influence planned schedules. It is understood that such adjustments are made in the best interest of guest safety, comfort, and the overall quality of the expedition. Our commitment to luxury means that any necessary alterations will be managed with the utmost professionalism and transparency, aiming to minimize disruption and maximize your enjoyment of the region’s breathtaking beauty.
Our dedicated on-ground team and cruise staff are trained to anticipate and adeptly manage these variables, always striving to provide viable, high-quality alternatives that uphold the bespoke nature of your journey. For instance, if strong currents or heavy rainfall make a planned snorkeling spot unsafe, an equally stunning and sheltered alternative will be proposed. We utilize a fleet of meticulously maintained luxury liveaboards and speedboats, ensuring peak operational performance, yet the unpredictable marine environment means that a 3-hour journey between Rinca and Padar Island, for example, might occasionally extend due to sea conditions. Communication is key; our team will keep you fully informed of any changes and discuss options to ensure your continued satisfaction. By booking with us, you acknowledge and accept this inherent flexibility, trusting in our expertise to navigate the dynamic conditions of this extraordinary destination while maintaining the high standards of a Condé Nast Traveler recommended experience.
Sustainable luxury: Our commitment and your role in conservation
As pioneers in luxury tourism to Rinca Island and the Komodo National Park, we recognize and embrace our profound responsibility to protect this irreplaceable natural wonder for future generations. Our operations are founded on principles of sustainable tourism, ensuring that your extraordinary journey contributes positively to the local environment and communities. We partner with local guides and suppliers, providing economic opportunities directly to the people who call this region home. Furthermore, our vessels adhere to strict waste management protocols, including the responsible disposal of grey and black water, and we actively participate in reef monitoring and clean-up initiatives. Our commitment extends to educating guests on the delicate balance of the marine ecosystem, home to over 1,000 species of fish and 260 species of reef-building coral, emphasizing the importance of respectful interaction with wildlife and marine life.
Your role as a discerning traveler is integral to our collective conservation efforts. By choosing to travel with us, you are implicitly agreeing to participate in and uphold these sustainability practices. This includes minimizing your personal environmental footprint, such as conserving water and energy on board, using reef-safe sunscreens, and refraining from disturbing marine life or collecting souvenirs from the natural environment. We encourage thoughtful engagement with local cultures, respecting their traditions and contributing positively to their livelihoods. A portion of our proceeds is directed towards local conservation projects and community development initiatives, reinforcing our belief that luxury travel and environmental stewardship are not mutually exclusive but rather inextricably linked. Together, we can ensure that the pristine beauty and unique biodiversity of Rinca Island continue to thrive for centuries to come.
